You're up on a roof, or elbow-deep in a cabinet install, and your phone won't stop buzzing.
Crew HQ pairs roofers, HVAC techs, lawn care crews, electricians, and every trade in between with a trained virtual assistant who runs the back office, phones, scheduling, invoicing, and follow-up, while you run the job.
Back-office support built for roofing, HVAC, plumbing, electrical, landscaping, cleaning, and general contracting businesses.
You didn't start this business to run a call center from your truck.
By the time you're down and checking your phone, it's three missed calls, a text about a schedule change, and a voicemail from someone who wants a quote on their gutters. You'll call him back tonight. Maybe. First you've got to invoice last week's jobs, get this week's schedule out to your guys, and follow up with the customer you told three days ago you'd send a proposal. She hasn't heard from you since.
But somehow that's most of your day now. The parts that don't get done between jobs pile up, and pile up again.
The Cost of WaitingSomewhere, another contractor picked up on the second ring and got the job you would've done better. Another week where a good customer never heard back and quietly called someone else. Another Sunday spent doing invoices instead of literally anything else.
Someone's got to run home base while you run the job.
You get a real person who knows this world: phones, quotes, schedules, invoices, the whole back office, matched to your business the same way Empower Virtually has matched virtual assistants to growing service businesses for years. You keep running the jobs. Someone else runs home base.
Customer Communication
Email, phone answering, appointment confirmations, missed-call text-back.
Scheduling & Dispatch
Booking, rescheduling, weekly crew schedule with addresses and job info, weather-related rescheduling.
Sales Support
Proposal drafting, quote follow-up on unconverted estimates, fast response to new inbound leads.
Invoicing & Payments
Invoicing and payment follow-up. Bill pay / A/P available as a premium add-on.
Add-on: A/PReputation & Marketing
Google Business Profile management, review monitoring, Canva-designed social posts, local FB group posting.
Customer Retention
Post-job follow-up, seasonal maintenance reminders, re-engaging past customers for repeat work.
Operations
Supply ordering, CRM management, vehicle and equipment maintenance schedules, contractor communication.
Admin & Compliance
License, insurance, and permit renewal tracking, subcontractor paperwork, job-site photo organization.
From first call to matched VA, in about a week.
Free Intro Call
20 minutes, no cost, to scope what's eating your time.
Proposal
Sent within 24 hours, built around your tier.
Sign On
Approve the proposal, first invoice paid.
Quick Intake
Tools, access, and how you like to communicate.
Matched & Live
Your VA starts, usually within about a week.
Straightforward monthly retainers. No hourly surprises.
- Email & phone management
- Scheduling & rescheduling
- Invoicing & proposals
- Missed-call text-back
- Everything in Starter
- CRM management
- Quote follow-up
- Weekly crew schedule
- Review requests & vehicle maintenance tracking
- Everything in Growth
- Full inbound lead response
- Google Business Profile management
- Seasonal maintenance reminders
- Admin & compliance tracking
Premium Add-On
A/P & bill pay, and CRM setup/build-out are quoted separately since they involve direct access to client money or extra setup work.
Book your free Crew HQ intro call.
Twenty minutes. No pitch deck. Just a real conversation about what's eating your day, and where a virtual assistant would actually fit.
Book Your Free Intro CallHello, World!